Don. I can confirm that eps and pdf are more reliable in the designer. After much testing and real world processing I think that svg is not the best choice for most reproductive purposes. About pdf white backgrounds. Whatever software you are using to work with the pdf needs to be able to export without a background color (white). Check your settings there. We use Illustrator and a new smoking Maby cos - General Discussion
For General Templates see attached file. General templates are generic to every product that uses them. So choose any product to change them on. The same templates show up for every product. For Product Templates you cannot save over them, but you can load them and save then delete the old version. Just remember that all links to the old version will need to be replaced with links to the new vby cos - General Discussion
Yes. Need the original.by cos - General Discussion
Don. Judging from the way you wrote your post, I'm curious if you are always experiencing this problem when a customer changes color . . . which just occasionally happens. The reason I bring this up is that some years ago this recoloring thing never worked correctly with vectors. Then Alex waved his magic wand. After that, I don't think we've even once had a vector that did not re-color properly.by cos - General Discussion
Perhaps set the default as the least expensive option that is "non-zero".by cos - General Discussion
Resurrection Day . . . For me and this topic. Merry Christmas everyone. This thread is pretty old, but I can't find a newer one on the subject. As we've added multiple shipping options the default becomes more desirable to set. The current solution QuoteAlex I left the show order as is, but default is now the first "non-zero" value. This still shows customer pickup as first optioby cos - General Discussion
System options => Configure-RTD Catalog => RTD-Catalog Setup Six options listed in the table. The last one is Style Setup.by cos - General Discussion
Could you add the date/time stamp to Designer Revisions? There may be some crafty weasels who change things at a much later date if an order doesn't get locked. This is also a friendly reminder to everyone to remember to lock orders when going to production.by cos - General Discussion
The most common "gotcha" with template creations is not realizing that all the clipart, photos etc used in the designs need to be in the admin clipart library and NOT uploaded using the uploads button in the designer. Otherwise all references will be lost and users will see some "missing file" warning. So, always use the library clipart when designing templates. That includesby cos - General Discussion
Probably due to image mask that different softwares apply. Most likely you can get get the image out of the mask by right clicking and choose "Release Mask" or something similar. Every vector app seems to handle this differently.by cos - General Discussion
A note of caution too. Changing inches to feet will change how the raster (png,jpeg) hires generation output does it's work. Hires raster generation has options to set ppi value and Scale ratio. The default setting, somewhere around 40 to 72 ppi (I guess Alex has a more accurate explanation on that), may not produce satisfactory results for your purposes. Changing inches to feet may require you tby cos - General Discussion
Often when designing two (or more) sided products, users want to use the same items on both sides and then change something. As far as I can tell, that requires rebuilding the entire design for each side. Could it be possible to add an "IMPORT ITEMS FROM SIDE 1 INTO THIS DESIGN" and make this happen? Would it work into products with masked areas and odd shaped masked and the design getby cos - General Discussion
Fotolia images are sometimes vector and sometimes raster and sometimes both together in the download. Seems to me it varies per image. Many times the zipped file will contain raster and an eps file. I'm curious also as to what happens when choosing Photo, Illustration or Vector in the RTD Fotolia search box. It's a costly thing to experiment to find out.by cos - General Discussion
In visiting this again we have a suggestion. Could you create a new calculation field in Instant pricing that does the following: Total Price minus Shipping Method Price divided by Quantity = Unit Price including Options With a text label and display none as default, those who want to use it can display?by cos - General Discussion
#local_table_clipspopup_owndesigns_backtoaccount {display: none;}by cos - General Discussion
Thanks. That's it.by cos - General Discussion
In users saved designs window text link "Back to Edit Account" appears when users are signed in. We want to remove or hide this. Is this possible?by cos - General Discussion
Agreed it does confuse users, but it can be modified. Personally I would like this to show as a single text link or button option to bring up the login screen as presented elsewhere. As some companies require login and others don't then some option to choose the presentation would be good.by cos - General Discussion
Thanks Alex. Thinking . . .by cos - General Discussion
We know that unless a user is registered and signed in at the time of order, the order will not show in Past Orders. Is there some method you could add in admin that would give us the ability to link an order to a registered users account?by cos - General Discussion
Blessed be that is a beautiful thing. Perfect. Thank you!by cos - General Discussion
It would be very helpful to have the same search feature in Upload Cliparts as the newer search feature that appears at the top of Configure Products. Many times we need to edit or find a particular clipart and must dig through to get to it. Thanksby cos - General Discussion
Hi customsigncenter. Instead of hiding for out of staters, we approached this by changing the text label " Cart Order popup: show shipping and sales tax" to instruct local pickup and then added the csv file with verbage about no shipping with local pickup at out location.by cos - General Discussion
I think this will be very helpful. Will evaluate its use across the board for a while. Thanks for this.by cos - General Discussion
Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/34.0.1847.131 Safari/537.36 touch event: DETECTEDby cos - General Discussion
Sorry. Same response after closing and reopening.by cos - General Discussion
Normal laptop/desktop. IMO Win 8 is the wackiest version of windows to date.by cos - General Discussion
Had a user report that unable to move or resize items using latest versions Google Chrome and Win 8.1. Tried it myself and have same issue. Any other RTD's having this issue or might it be with our particular RTD site?by cos - General Discussion
We haven't noticed this issue at all.by cos - General Discussion