"Manage Registered Users" is a fantastic resource. Having the ability to enter a users account while handling a customer service call is extremely helpful. A customer has been working on a design and calls about an issue. We can simply bring up their design and work through the issue. Have a couple of questions: 1) Many times, users call because they haven't received the auto geneby cos - General Discussion
I understand it's a work in progress. So far it's working very well for us and we are monitoring the progress. Another suggestion. Could we add the "Upload/Browse your own files" in the sign in window? Users need access to this. Currently, the only way to get to your files is to get into the designer. This is unnatural.by cos - General Discussion
Freakin Awesome. This is perfect. I have ours all set up and it's working beautifully. It's these little things that make the experience better and what our customers continually describe as so much easier than other sites.by cos - General Discussion
This is really going great. I have a link graphic set up on our site and really like it. On the sign in page, our header logo is there, but the hyperlink that is usually attached to that logo isn't working. Need to have that working. Another suggestion: The way you have it set right now, the words "Sign In" are there and the small outlines are under it. Would it be possible toby cos - General Discussion
Some initial thoughts . . . 1) Would like the landing page to have our standard logo header from Company Setup I see that appears to be suddenly working. 2) White background or css control would be preferred. I see that appears to be suddenly working. You must be doing this as I writing. 3) Is it possible to put a button on the page that we could define as a hyperlink? We would assignby cos - General Discussion
This is good direction. I will be thinking about this today. Will be very good addition. Thank you.by cos - General Discussion
Thanks Alex. your observations are the problems we encountered with the iframe tests. To summarize our problem: What we are dealing with is customers calling because they cannot find the login while on OUR site. WE know that it is only accessible in the designer and customers have to choose to design a product in order to get into the designer. So we need to find a way to get registered usersby cos - General Discussion
We are not using the catalog feature, but might use that in the future. All of our RTD products are product based and not general templates. All users get to the designer by choosing a product from our regular web pages. I am trying to find a way to put a "Sign In" link on our website to allow registered users into the system without having to go to a product or the catalog. Itby cos - General Discussion
The way I have disabled any of these buttons is to replace the icons with a one pixel by one pixel clear gif image that I created in photoshop. Works perfectly. The button is still active, but impossible to click. You do that in System Options > Styles Setupby cos - General Discussion
Admin Wrote: "In ADMIN - CLIPART - EDIT then browse for the new file." Duh . . . I get it. Sorry.by cos - General Discussion
So, how do you tell the product template to use the new file?by cos - General Discussion
Admin Wrote: ------------------------------------------------------- > Just thought of something we are doing for our > magnetic calanders - we make the year a clipart > then change the clipart annually - it is > automatically updated in the template by doing > this. It is also very quick since the same > clipart can be used in several templates. I > clipart changeby cos - General Discussion
Cambridge, how did you get the blue button "Verse Choices" to open an external window? I didn't know that was possible. Very useful indeed. Your site looks great!by cos - General Discussion
This is perfect. Now that's what I'm taking about. Thank you. Our job got easier.!by cos - Announcements from the RealTimeDesigner Team
You have a typo on the forum home page: RealTimeDesinger Forums Welcome in the RealTimeDesinger Forums! Twice. Kinda funny, never saw that before.by cos - General Discussion
Yes. Absolutely perfect. That is very easy for user to see and very easy for my staff to explain to users. Thank you very much! In "MY FILES" three columns would really be a nightmare. I was thinking more of just a link, the same way you have under "What would you like to do?" "Browse our clipart catalog" "Upload/Browse your own files" &quoby cos - Announcements from the RealTimeDesigner Team
Wow. Great upgrade. You guys are fantastic. I explored the upgrades on Friday and missed about half of your list above. Good job! Suggestion about this one: ------------------------------ Logged in users can now also see past order designs. Previously they could only see their uploaded files. ------------------------------ I think this will be hard for users to discover. Would itby cos - Announcements from the RealTimeDesigner Team
There's a post from the admins about this in the topics. This link should take you there Product Templates on Forumby cos - General Discussion
Hi Chip. Maybe I can help you here. Someone may be able to help you better. In the "define clipart categories" section of the Library Items of admin you have to change the visibilty. It's a button. Visible will allow your users to see it. Hidden will allow only someone who is logged in as administrator to see it. The purpose of this is to keep all users from seeing clip art youby cos - General Discussion
For anyone interested: I've modified our "Load Your Files" button as suggested in the previous post. I also changed the tool tip wording to help users get the idea and register. Here's a screen shot of the layout. The large blue button is a bit obnoxious, but this is how important we feel this feature is to our continuing success. We'll probably change the icon later, but thby cos - General Discussion
As much as I have used RTD I've never noticed how this is implemented. My wife says I can't find anything that is right in front of me. I'm really happy to discover this feature. It will be a real problem solver for our business. It works perfectly, but getting to know that it is there it is not so user friendly. A few thoughts: When in the "Load your files" window - as users uplby cos - General Discussion
Experimenting with the Reg Users feature and have a few questions. Quoting the Forum Announcement of the feature: 3) USER LOGIN - users can now register. When they return and login, they will have access to their past uploads and past designs. Their past designs will be available wherever templates are shown, their past uploads will be available in the UPLOAD YOUR FILE area. Our next upgradby cos - General Discussion
I often think out loud myself in hopes that something may be heard by myself or others that hasn't yet been considered. I somewhat understand what you are saying. Don't waste any time on account of me. I'm not doing volume as yet that can't be fixed manually. Thanks for your helping to solve my immediate problem - WHICH YOU HAVE DONE PERFECTLY!by cos - Announcements from the RealTimeDesigner Team
Thanks Alex. Interactive tool is better now. The bounding box that high res generation produces is correct at exactly 24x6. The size as listed in the low res texts is correct at 24x6. Great. Now, another issue. If something is placed in the drawing and stretched as large as possible from top to bottom it will will extend a little larger than the bounding box of 24x6 when hi res is generaby cos - Announcements from the RealTimeDesigner Team
It is sent. Thanks.by cos - Announcements from the RealTimeDesigner Team
Happy New Year. The changes are perfect. This will allow great flexibility in presenting to the customer. There is a new issue that I cannot resolve. I have created the Foreground Image as seen in the earlier post at full size in Adobe Illustrator. The Fixed Size in RTD is 24x6. The sign design (bounding box) area in my Illustrator file is 24x6 exactly. It is saved as an svg and that isby cos - Announcements from the RealTimeDesigner Team
You are right in asking these questions. Thank you. I have very good reasons, but maybe I'm off track. We've only had about 9 months experience with RTD and online selling so our experience is a reflection of the results we have encountered. So far, we probably average 8 to 10 orders a day on a good day. We are very much customer service oriented and provide excellent telephone and email suby cos - Announcements from the RealTimeDesigner Team
This is all working out perfectly. So here's a new question. I'm currently using the foreground image feature. When a high res generation is downloaded it properly downloads only the product at full size exactly how it was designed. However, all low res views of the design (the one which the customer gets a low res link for and which shows when added to the cart) shows the design with the fby cos - Announcements from the RealTimeDesigner Team
To everyone on the Forum and our great Team at RTD. Cosby cos - General Discussion
I see this Border icon in the Styles set up. I never see it in the designer or anywhere else. What or where is it? I'm hoping it is for making a border on a design. That would be great since my customers are always wanting to make borders. I've searched every nook and cranny to find info on this mysterious button.by cos - General Discussion