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rtd_manual_ch_10_registered_users [2012/02/11 11:46] mark created		rtd_manual_ch_10_registered_users [2012/12/27 11:36] (current) mark [INTRODUCTION]
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	users to close the sale.		users to close the sale.
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-	To make images of the design linkable: <a href="[SIDES_IMAGE_JPG]" target="_blank" >Click Here
-	to View Design</a><br> [quote=southlandgraphics]Also, can I make the images the same size as the
-	images in send to friend emails? These images are way larger than that. [/quote]. Alex will need to
-	answer that one. I haven't noticed they were a different size. Just use HTML and force a size. For
-	example: <a href="[SIDES_IMAGE_JPG]" width=300 target="_blank" >Click Here to View
-	Design</a><br> This will proportionally re-size the image to a width of 300 (which should be the very
-	same thing dome in "email to friend")
-	Here's how we do this, and the reason we posted this previous message on this forum:
-	[url=http://www.realtimedesigner.com/forum/read.php?3,467]click here to view forum discussion[/url]
-	Once signed in, a customer can load a previous order in the designer, make changes (if desired) and
-	then add the item to the cart and check out. This is how the feature is working right now because I just
-	tested it. But, I could swear that in the past the previous order would not allow you to add to cart again.
-	This is great! When Alex gets this feature as discussed in that post completed then customer can also
-	link directly to "Saved Designs" without having to find a way to get into the designer and use the
-	"Save/Load" button. If a customer is not a registered user then they will need to become registered and
-	sign in before fully using these features. I like it that we can use the "Manage Registered Users" in
-	Admin and register a customer, assign their passwords and "be him (or her)" to provide excellent
-	customer service. We use this feature often to manipulate customers orders.
-	If I'm understanding your issues, then there is a very robust solution. Your customers need to register to
-	create an account, which in your scenario above it sounds like they have done so and saved a design
-	which you don't know about. By the way, if you enable immediate account creation for registered users,
-	they will immediately be registered and make their own password when using the save design button.
-	This is VERY helpful. That feature is off by default. Customer saves their design and calls you. You
-	just enter their account through "manage registered users" by clicking "be him". Open the designer and
-	load their design using the saved designs button. You can make changes and save it again and customer
-	can then see and load the newly added design using the saved designs button. This works very fast once
-	you get the hang of it. We do it with customers over the phone often. Another solution is to use
-	LivePerson where you can actually share the browsing experience.